I have been on xbox live for about 4 years now. I play honest. I don’t cheat. I report cheaters. Can’t stand them! I have put up with xbox live and the 3 or 4 times I had to send my console in to be repaired. I still used it, I played often. I love the Call Of Duty games, it’s all I play. That is until today.
I was just online with friends, in the middle of a game when I am suddenly disconnected. I think that’s odd. I just paid for a full year again last month. And just before I did that I added a full year worth of one month memberships. So I was good for two years! So why could have been disconnected? Bad internet? Nope, my account was suspended!
Why was it suspended, because in my bio I list a website were you can go and out people that cheat at Call Of Duty. I guess xbox live has no problems with cheaters. I guess all the times I reported people for cheating meant nothing.
I called xbox live to resolve this issue and was told there was nothing they could do right now. That I would have wait the two days of my suspension and then make a post in their forum. Well, that was not acceptable to me. I play fair and honest, I never cheat and they are gonna turn around and treat me like a common cheater? I don’t think so!
So billing transferred me to someone else, they couldn’t do anything so they transferred me back to billing so I could close my account. I asked that I be refunded the 49 bucks I just paid for year long subscription. A very cheery lady happily canceled my account and told me my money would be returned to me in 3 days.
Not once did any of these customer service reps every try to keep me as a customer. No offer was made, no apologies, just they can’t do anything and will refund my money. I mean, I am paying them for a service and this is the way I get treated? Sorry, you can try that with 12 year old little Johnny but not with me!
What a shame, I was just going to buy the new xbox console in a couple of months. Basically their two day suspension just cost them about 500 bucks! Good job Microsoft. You have irritated me so severely that my next computer just might be a MAC! I hate MAC’s but, I am so disappointed in MS right now, I just don’t think I could spend another dime on them without a serious apology and some kinda offer to make this right. Until that happens, I will make sure that everyone knows about the treatment I received from this.
